Complaints and compliments

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Complaints and compliments

We value the feedback we receive from our customers and use these to improve and inform our services. You can find out more about our complaints procedures at Compliments and complaints.

This dashboard uses the data available in the Complaints and compliments dataset to give an interactive view of the number and breakdown of the complaints and compliments we receive. You can select a type of complaint or compliment, and filter the data by section, status or time period. Complaints can also be filtered by ward. The indicators and graph will adjust to the selection(s) made.

Data and information relating to Local government and social care ombudsman complaints can found at Complaints and compliments dataset.

Notes:

  • The type Complaint relates to complaints made under the Council's Complaints procedure;
  • The types Stage 1 complaint, Stage 2 complaint, and Stage 3 complaint relate to Children's social care complaints (see Children's social care complaints and compliments for more detail) and are only included within the Number of complaints;
  • Compliments cannot be filtered by ward because we do not collect postcodes for compliments.

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